Director of Candid Support

Melanie oversees the team that provides support to nonprofits and site users. On any given day Melanie and her team will field a broad range of questions – from general technical questions to in-depth inquiries about why the data for an individual organization appears in a certain way.  Melanie is an expert in guiding organizations in their quest to complete their GuideStar profile and achieve increasingly higher levels of transparency.  She serves as a point of escalation to any customer-facing issues and interfaces with some of Candid’s most important partners. 

Melanie is the longest tenured employee at one of Candid’s legacy organizations, having served in this capacity since 1995 and possesses unparalleled institutional knowledge. Prior to coming to Candid, Melanie traveled with her children and her husband, who at the time was a member of the United States Airforce. She held various positions from a Procurement Manager at Rhein-Main AFB near Frankfurt Germany, to a Loss Prevention Specialist at Castle Airforce CA. She stays active hanging out with her grandchildren, grandpups, and volunteering for several different nonprofit organizations.